Privacy policy

Cookie policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Cookies allow web browsers to respond to you as an individual. This allows websites to tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Types of cookies we use

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use both session and persistent cookies.

Controlling and opting out of cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please be aware that disabling cookies may prevent you from taking full advantage of the all the features of this website.

You can read more detailed information on disabling cookies from http://www.allaboutcookies.org/

Categories of cookies we use

Strictly necessary cookies: These cookies are essential for the user to move around the website and to use its features, e.g. making a payment and e-billing.
Performance cookies: These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user.
Functionality cookies: These cookies remember choices made by the user and enhance the features, e.g. language or users location. This cookie is also used to remember a user’s preferences for a font size, or customisable parts of a web page.
Targeting or advertising cookies: These cookies collect information about the users’ browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet. NB. These may also be used to remarket to you in limited circumstances.

Google Analytics cookies

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the internet to understand website visitor use and behaviour. Your identity is anonymised, and we use it to produce overall trends and statistics to interpret how well our website is doing.

These cookies may track things such as how long visitors spend on the site and the pages that they visit so we can continue to produce engaging content. You are able opt-out of Google Analytics cookies by using Google’s opt-out tool. For more details about Google’s Analytics you can read this overview.

As such, we look at:

Source/Medium of our visitors (e.g. organic traffic / Google)
Number and title of the pages visited and for how long
Payments and forms submitted

For example, we analyse how long our visitors stay on the website, how often people return to the website, which blog posts get the most readership, which products get the most interest, and how many subscribers we get for the e-newsletter.

The data is automatically captured by Google Analytics and isn’t shared with any other third party. It allows us to assess the performance of our website in terms of content offering and user experience.

Google Tag Manager cookies

We use Google Tag Manager as an extension of Google Analytics to implement tracking tags for specific events on the website:

When a form gets completed and submitted (e-newsletter, contact)
Installing the Google Analytics code
Installing the Facebook Pixel code
Installing the HotJar code

Facebook Pixel cookies

We use the Facebook “Pixel” (similar to a tracking cookie) to:

Monitor users coming to our website from Facebook
Assess the performance of our adverts on Facebook

The data is captured by Facebook’s “Pixel” and stored on their servers. The Pixel is installed on our site via Google Tag Manager.

Paperform

We use Paperform to create online forms that:

Capture new subscribers to our e-newsletter and offline communications
Register individuals for events and product sign ups
Receive online forms payments
Receive feedback on our work, events and products

All the data captured in the forms is stored by Paperform on their servers. Paperform complies with the EU-US Privacy Shield Framework regarding the collection, use, and retention of personal information transferred from the European Union to the United States. You can learn more about the Privacy Shield Framework here. The data is retained for as long as necessary for us to manage our legal obligations.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we have no control or oversight over those external websites and cannot be held responsible for the protection and privacy of any information you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Your privacy

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us please contact us using the below information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us.

How do we collect information from you?

We obtain information about you when you use our website to contact us through our newsletter and contact forms, purchasing a product, signing up for an event or a specific product update as well as paying for a service online.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, and other personal information we ask for in our online forms (contact, signing up to our newsletter).

We may also collect your IP address via Paperform and information regarding what pages are accessed and when - although that remains anonymous. If you make a purchase online your card information is not held by us, it is collected by our third-party payment processors (Stripe, Paypal), who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

Process a purchase payment that you have made
Carry out our obligations arising from any contracts entered into by you and us; such as production agreements (e.g. cases where a DBS check might be needed for sensitive video shoots)
Seek your views or comments on the services we provide
Notify you of changes to our services
Send you communications which you have requested and which may be of interest to you. These may include information about campaigns, services or a job application.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes unless specifically agreed otherwise.

Third Party Product Providers we work in association with:

When you are using our secure online payment pages, your purchase or payment is processed by a third-party payment processor (Stripe or Paypal), who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some, or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.